The Aim of The System of Profound Knowledge

The W. Edwards Deming Institute至‎2015 Deming Institute Annual Fall Conference

"The System of Profound Knowledge provides a lens. It provides a new map of theory by which to understand and optimize that we work in, and thus to make a contribution to the whole country."

 本章的宗旨。現在風行的管理風格一定要轉型。一個系統無法了解自己。轉型必須有賴來自外界的觀點。本章的目的，正是要提供一種外界觀點 —放大透鏡 — 我稱之為淵博知識系統 ( system of profound knowledge )。它提供了一組理論地圖，協助我們了解自己工作其間的組織。 

今天碰到有點添加的說法，更好，我建議採用，如下：

本章的目的，正是要提供一種外界觀點 —放大透鏡 — 我稱之為淵博知識系統 ( system of profound knowledge )。它提供了一組理論地圖，協助我們了解自己工作其間的組織，使我們得以在組織內最取得最佳的成果，從而對整個國家有所貢獻。 

"The System of Profound Knowledge provides a lens. It provides a new map of theory by which to understand and optimize that we work in, and thus to make a contribution to the whole country."

顧客會發明新產品和服務嗎？Does the customer invent new product or service?

Real change only comes about when the current status quo is “disrupted” and a new course is set.

"Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light. The first electric lights had carbon filaments. They were fragile and inefficient. No customer asked for photography. No customer asked for the telegraph, nor for a telephone. No customer asked for an automobile. We have horses: what could be better’?" - Dr Deming
  顧客會發明新產品和服務嗎？顧客不會創造出什麼。例如，當初沒有顧客會要求電燈︰他們認為，瓦斯燈照明的效果已經不錯了；而且，最早期的電燈的碳絲，既脆弱又耗電。又例如，當初並沒有顧客要求照相術，沒有顧客要求電報或電話，更沒有顧客要求汽車︰我們有馬可用，還有什麼比牠更好呢？沒有顧客曾要求充氣輪胎︰這些車胎都是用橡膠做的，想「騎在空氣上」似乎很傻；美國第一個充氣輪胎並不好用，使用者必須攜帶橡皮膠、插頭和打氣筒，同時還要知道如何使用。此外，也沒有顧客要求積體電路(IC)、口袋型收音機，或傳真機。-  戴明博士《新經濟學》第1章 現況的省思